General Information
Player-Download
Test-Link
Problem Solving
To play Rich Media content on a PC you need:
(i.e., for video, audio and additional information such as slides or name flashes)
- Windows NT SP6
- Windows 2000
- Windows XP
- Mac-OS
- Linux
- Internet Explorer ab Version 4
- Netscape and later versions
- Firefox
- Mozilla
- Opera
- Safari
Internet Explorer: Under Internet Options, click on Security and then Custom Level. The custom security settings should be on medium and "ActiveX controls and plug-ins" set to "enable" and "Scripting" similarly enabled.
Media Player- Real Player and later versions
for a free player download - Windows Media Player and later versions for a free player download
A screen resolution of 1024x768 pixel is recommended.
Video size is optimally aligned to IDSN or DSL bandwidths.
Player DownloadTo play video content, you need either the Windows Media Player or the RealPlayer.
Usually, one of these Players is pre-installed in the majority of PCs. You can run the RealPlayer under all Windows versions, MacOS, SunSolaris and Linux. The Media Player runs under all Windows versions and MacOS. You should check whether you have the latest Player version and, as a minimum requirement, you need at least Windows Media 6.4. or Real Video 8.
For free Player downloads, just click on the links below:
(Windows XP, Windows 2000)
(Windows ME, Windows 98, Windows NT, Windows 95)
(MacOS 8.1 bis 9.x and MacOS X)
(Windows, Mac-OS, Linux)
The free 'basic' RealPlayer version has all the functionality you need. Don't let the RealPlayer 'Plus' ads confuse you – RealPlayer 'Plus' is a pay download.
If you want to check whether your system can support Rich Media content, just check out this example:
Windows Media Player
Real Video
Copyright: German Television RBB
The Player is trying to download a new codec
The video has been created using a compression algorithm – in other words, a codec – which your Player can't read. The Player version you're using needs to be upgraded with the corresponding codec to play the video. In some company networks, only a systems administrator can install a new codec.
Picture jog and interrupted transmission
This problem relates to the bandwidth available for the video download, and can be more or less apparent depending on your Internet connection and the bandwidth available when you play the video. Picture jog (especially at the start of a video) can also be caused by the amount of memory available on your PC.
No link to server
If your PC is integrated in a company network, the network is almost certainly protected by a firewall – and so, to prevent the network being attacked by viruses or other dangerous programs, only specific Internet port addresses are open. But streaming requires diverse protocols via a variety of port addresses, and some of these might be blocked by your company's firewall. If in doubt, contact your system administrator.
Player message: "No Scripting Support"
Internet Explorer:
Make sure you have activated the "Scripting for secure ActiveX Controls" option in your browser.
The browser does not react (any longer) to my Player
This problem tends to occur more frequently with the Firefox, Mozilla or Netscape browser and can sometimes occur after a browser update. The browser does not recognize the Player, i.e., it lacks certain files called 'plug ins'. Generally, re-installing the Player can solve this problem. During this process, it identifies your system's browser and stores the files needed where the browser can locate them.